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  • 21 Burgess Road, Southampton, SO16 7AP
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Our Payment Policy

It is our practice policy to give patients full information about the cost of their dental work before any further treatment is carried out. This may be in the form of a written/printed treatment plan which we will ask you to sign, or via email.

Patients can pay for their treatment on a “pay as you go” basis, or join one of the Denplan payment schemes. Leaflets and further details are available at reception.

We will often request payment towards your appointment or treatment in order to secure the booking. The only time we would not do this is for routine examinations/emergency appointments for registered patients.

An amount will be deducted from your deposit if you miss your appointment or cancel at short notice (with less than 24 hours notice). Please see our late cancellation and DNA policy.

NHS treatment

NHS payments are collected in the following way:

  • Band 1 – routine check up/non-routine appointment eg broken tooth/”emergency”
  • appointment eg pain – this is payable on the day of the appointment
  • Band 2 – permanent fillings, root canal treatment, extractions, periodontal treatment – this is payable at the time of booking the treatment to secure the appointment
  • Band 3 – crown/bridge/denture work – this is split into 3, with the first third payable at the time of booking to secure the first treatment appointment, one third on the day of the first stage, and the balance on the following appointment.

Private treatment

For routine check-ups/non routine appointments such as lost filling/crown, payment is taken on the day of the appointment.

For private treatment such as fillings, extractions etc, we will request 50% of the fee at the time of booking to secure the treatment appointment, and the balance on the day the treatment is carried out.

For treatment involving a laboratory (crowns/bridges/dentures), one third of the fee will be taken at the time of booking to secure the first stage appointment, one third on the day of the first stage, and the balance on the following appointment.

For hygienist appointments 50% is taken at the time of booking. The remainder is charged through when the treatment is completed, however if a follow up appointment is booked then the deposit is taken again.

Credit

Payment for treatment MUST be received in full by completion of the treatment as we do not hold a credit license.

Payment methods

We accept payment by cash, cheque or debit/credit card, including American Express.

During COVID-19 pandemic

We will be requesting payment by card or BACS to comply with physical distancing guidelines. If patients can only pay by cash then they will need to bring the exact amount in a plastic bag. This can be held at reception for 7 days before opening.

Last Updated 13/10/2020

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  • 21 Burgess Road, Southampton, SO16 7AP
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